General FAQs
You can contact us via email at info@steptomarkets.com or send us a WhatsApp message at +49 1512 9824645. Our team will assist you in planning and booking your trip.
We accept payments via credit cards (MasterCard, Visa, and others) and PayPal for your convenience.
You can secure your booking by depositing 10% of the total amount. The full payment must be completed at least 45 days before your arrival.
For payment assistance, please contact us at info@steptomarkets.com or via WhatsApp at +49 1512 9824645.
We do not offer shared rooms. However, we provide private rooms in the following categories: Single (SGL), Double (DBL) and Triple (TRP)
We offer partially guided tours, meaning a tour guide will accompany you during your day tours only.
At the airport: Up to 60 minutes from the scheduled arrival time.
At the hotel: Up to 20 minutes from the scheduled pickup time.
Yes, we offer customized itineraries based on your preferences and needs. Contact us to discuss your travel plans.
For further assistance, email us at info@steptomarkets.com or WhatsApp us at +49 1512 9824645.
Yes, we can arrange private tours for groups. Our standard group sizes range from 15 to 35 people, so we can customize the experience for your group.
Please contact us well in advance to plan your private tour. Reach us at info@steptomarkets.com or via WhatsApp at +49 1512 9824645.
It depends on the inclusions of each tour. we can manage flight tickets for you upon request.
For specific details, please check the inclusions of your chosen tour or contact us directly.
No, we do not provide travel insurance. We recommend arranging your own travel insurance to cover unforeseen events.
Cancellations up to 30 days prior to arrival: No cancellation fees will be charged.
Cancellations from 29 to 15 days prior to arrival: 50% of the total amount will be charged.
Cancellations from 14 days up to 3 days before arrival: 90% of the total amount will be charged.
Non-shows or cancellations 2 days before arrival: 100% of the total amount will be charged.
For further details, please contact us directly.